Booking an Appointment is Easy
You have two convenient ways to schedule a visit with our medical team — but we highly recommend using TELUS CHR Connect for the best experience.
Accessible on both desktop and mobile apps.
Instructions to set up your computer and app.
Looking for a family doctor?
We currently have one physician accepting new patients.
Register online through TELUS CHR and book your Meet & Greet appointment today!
Booking a New Patient Appointment at Creekside Health
To book your first appointment with us, you’ll need to create a TELUS CHR account. It’s quick and simple — just follow the steps below:
Step-by-Step Instructions
Go to TELUS CHR Connect.
Click “Don’t have an account? Sign up.”
Create your account using your email address and a password you’ll remember.
Once you’ve signed up, log in to your new account.
You’ll be prompted to connect to a clinic.
Search for “Creekside Health Clinic”
Select our clinic to connect
Once connected, you’ll be able to:
Book your New Patient Appointment with the physician of your choice
When asked to Please provide your basic information
The “Required Identification Field” refers to your provincial health number.
BC Residents: Your BC Provincial Health Number (PHN) usually begins with a 9.
Patients from Other Provinces: Please enter your provincial health care number.
Out of Country Patients: Just select Private ID and enter any number
For notifications, we highly recommend selecting both email and text, as we use these methods to keep you updated about appointment times and changes.
Access and manage appointments easily through the app or website
Note: If you’re a new patient, this is the only way to book your first appointment with us.
If you need help at any point, please contact our front desk — we’re happy to assist!
At our clinic, we believe in empowering you to take an active role in your health journey. That’s why we’re excited to offer CHR Connect—a seamless, patient-friendly platform designed to put you in control of your care.
Book and manage your appointments anytime, anywhere.
Receive appointment reminders and important updates.
Securely message your healthcare team and receive timely replies.
Complete pre-visit forms directly from your mobile device.
Join virtual visits with your provider, all from the comfort of home.
Access and download personalized health information and documents.
Manage care not just for yourself but for your entire family.