FAQS

Refer to our frequently asked questions.
Can’t find your answer below? Get in touch via our contact page.

  • Essentially, all services that are not pertaining to General Family Medicine, Medical Doctors. This includes: Traditional Chinese Medicine TCM, Acupuncture, Osteopathy, Physiotherapy, Chiropractic Treatment as well as Naturopathy.

  • Every Insurance company offers different coverages/plans; However, many Insurance companies do cover the services we offer. All companies cover a different amount of coverage. Should a patient ask us in relation to their specific company, we unfortunately cannot answer as we do not have access to their individualized insurance plan. We can direct bill and await what the system returns with but the patient will need to research their own plans, coverage, and allowance.

  • We are able to direct-bill for Pacific Blue cross as well as any insurers that fall under Telus Health. These include: Canada Life, Manulife, Sun Life, Claim Secure, Desjardins, IA Financial Group, Johnson, Johnston Group, La Capitale, Alberta Blue Cross, BPA, Canadian Construction Workers Union, Chambers of Commerce Group Insurance Plan, CINUP, Cowan, D.A Townley, First Canadian, GMS, Group Health, Group source, LiUNA Local 183, LiUNA Local 506, Manion, Maximum benefit, People corporation, RWAM, Union Benefits & UV Insurance. Please provide your insurance information in Jane before your treatment.

  • All our services can be directly billed except for Clinical Counselling, Osteopathy, Massage, Neurofeedback and Aesthetics. Unfortunately, our Massage Technicians are not Registered Massage Therapists, which leaves their services not qualified for billing to insurance companies. Clinical Counselling and Osteopathy may be covered under the patient's insurance company but our system does not provide it as an option to direct-bill for. But don't fret! The patient can still manually claim for these services; however, the patient would be responsible to pay for the session entirely prior to submitting.

    ** Any Testings/Lab work completed by Naturopathic Doctors, we cannot bill for. All supplements are not covered by Insurance companies.

  • It will depend on your specific coverage, but all IV’s are billed for under naturopathic services! Most insurers will cover naturopathic services.

  • Yes we are, both of our naturopaths and our clinical counsellor are able to do virtual consultation.

  • Yes we are! Simply make sure that your correct insurance information is in your Jane profile before your appointment. Our front desk team can bill directly to your insurer while you are in your virtual appointment!

  • Please make sure that you have filled out all of the appropriate intake forms before your first appointment. Additionally it is helpful if you fill in your insurer information before your appointment. Lastly, if there is any pertinent medical history that your practitioner may need please send it our way or ask for a release of records form. We are happy to help with this if you need.

  • The most common companies we carry are:

    • Designs For Health

    • Cytomatrix

    • VitaAid

    • Atrium/Seroyal/Genestra (Same company)

    • Stay Wyld Organics - Mushroom Products

    • Dr. Landon McLean

    • Promedics

    • FeraPro

    Within those companies we carry supplements to aid with; digestion, sleep, men’s health, women’s health, antioxidants, cognition, vitamins & minerals, stress, adrenal support, cardiovascular support and so much more!

  • On our website, click on ‘Book Online’. This will direct you to Jane where you can book by Treatment or by Practitioner. You can also give us a call to book. Our front desk team will be happy to help you however they can.

  • Contact us! Give us a call or send us an email. We will happily direct you to which practitioner(s) will be most suited to help you.

  • You can park for free in the creekside underground parking. We are conveniently located right next to the parkade entrance.

  • Some of our practitioners do work evenings and weekends. If you are looking to book with a specific practitioner be sure to check if they are available on the day/time you want. You can see practitioner availability on our website under ‘book now’.

  • ​You do not. Book an initial consultation with one of our practitioners and they can advise you on the best approach for your treatment. The only thing we require referrals for is for IV iron infusions. Have your doctor email or fax us your referral and we are happy to book you in for an iron infusion.

  • Masks are now optional at the clinic on the integrative side. If you prefer your practitioner to wear a mask, please let us know. As for the Medical side, masks are still mandatory to see a Medical Doctor due to their College regulations.

  • Yes we do. Warren Hitzig, Dr. Landon McLean and Dr. Chanel Smythe are all great with kids!

  • Patients are asked to cancel at least 24 hours in advance to avoid being charged. If you are unable to make your appointment please call or send an email to the clinic as soon as possible. It is up to the individual practitioner whether you will be charged for the late cancellation. If we do not hear from you, you will be charged for no shows.