Meet Nicole. She picks up on the first ring.
Our new virtual receptionist is here so our team can spend less time on hold music and more time with you.
What Nicole can (and can't) do
Things Nicole is great at
Booking a walk-in appointment (same-day or next available)
Booking a new patient meet-and-greet with a family doctor
Booking a follow-up visit with your family doctor
Rescheduling or cancelling any of the above
She works with our TELUS CHR, so the booking lands directly in our schedule — no double-entry, no lost notes, no "we don't have you down for today."
Frequently Asked Questions
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Yes, and we’re not going to pretend otherwise.
Nicole helps reduce wait times and repetitive phone traffic so our front desk team can spend less time managing routine calls and more time following up with patients, supporting in-clinic care, and helping the people right in front of them.
She takes the basic booking calls off their plate, so the humans at Creekside can focus on the humans who need them.
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No. Our front desk still answers calls too. Nicole is there to make sure no one gets stuck redialing — especially during our busy morning rush.
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Say "human," "receptionist," or "real person" at any point. During clinic hours, Nicole transfers you straight to our front desk. After hours, when the front desk is closed, she'll take a message instead and our team will get back to you when we reopen — so you're never left shouting into the void.
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Yes. Nicole works inside the same secure systems our front desk uses (TELUS CHR), and she follows the same privacy rules every clinic in B.C. has to follow under PIPA and PHIPA. She doesn't store your call for any purpose other than booking your appointment.
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No, and she won't try. If you're calling about a symptom or a clinical concern, she'll book you in or hand you to our team — whichever is appropriate.
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Hang up and call 911, or go to the nearest emergency room. Nicole is not for emergencies, and neither is our phone line.
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Not yet — integrative bookings live on the Jane app. The fastest way is online at creeksidehealth.ca → click "Book Integrative Appointment" → which opens our Jane patient portal, where you can book, reschedule, or cancel any integrative visit yourself in a couple of minutes. (Letting Nicole book integrative too is on our roadmap.)
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The name isn't random. Nicole is Dr. Lewis's mom — someone who spent her whole life taking care of people. When we needed a name for the voice that helps you get seen, hers was the only one that felt right.
Give Nicole a try.
Busy phones shouldn’t delay healthcare. Nicole picks up on the first ring, gets you booked in under two minutes, and frees up our team to do what they're actually here for.